Cancellation & Modification
At Trending™, we understand plans can change. This policy explains how to cancel or modify your décor order. For help, email [email protected].
Order Cancellation
- Within 12 hours: Cancel for a full refund to the original payment method.
- After 12 hours: We’ll try our best, but cancellation isn’t guaranteed once processing begins.
- After dispatch: Orders cannot be cancelled. You may request a return after delivery (see our Refund & Returns Policy).
Order Modification
- Address changes: Request within 12 hours of purchase.
- Item/quantity changes: Possible only before processing starts; otherwise place a new order and, if eligible, return the original after delivery.
- Gift notes/wrapping: We can add these if your order has not yet been packed.
Refunds
Approved cancellations are refunded to the original payment method. Timing depends on your bank or payment provider, typically 7 business days after we issue the refund.
Tip: Include your Order ID, purchase email, and requested change/cancellation when contacting support for faster assistance.
Trending™ Company Information
Brand: Trending™ (Owned by BAK IMEX TRADING CO., LTD)
U.S. Address: 2255 W Orange Ave, Suite 410, Orlando, FL 32804, United States
Vietnam Office: S42-2 Sky Garden 3, Pham Van Nghi St., Phu My Hung, Tan Phong Ward, District 7, Ho Chi Minh City, Vietnam
Phone: +1 983 379 8666
Email: [email protected]
Website: www.owltrending.com