Returns & Refunds Policy

Last Updated: May 2025

OwlTrending™ is a brand of OwlsMatrix LLC.

1. 30-Day Return Guarantee

We want you to love your OwlTrending™ vase. If for any reason you’re not fully satisfied, you may request a return within 30 days of receiving your order.

2. Eligibility Conditions

• Items must be unused, in original condition, and in original packaging.
• Customized or final-sale items cannot be returned unless damaged or incorrect.
• Return requests must include your order number and reason for return.

3. How to Initiate a Return

Email us at [email protected] within 30 days of delivery. Our support team will provide you with return instructions.

4. Refunds

• Once your return is received and inspected, we’ll send you an email confirmation.
• If approved, your refund will be issued to your original payment method within 3–7 business days.

5. Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping method.

6. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 7 days of delivery with photos. We’ll send a replacement or issue a full refund at no additional cost.

7. Contact Us

For any return inquiries, reach out to our support team:

Email: [email protected]

Phone: 1-800-829-4933